Covid-19: Cancelation & Safety
We are so pleased that we can welcome you to Felsners Hotel & Restaurant. A feel-good vacation in Haus im Ennstal, in the heart of the Schladming-Dachstein Region - is worth a visit in every season.
Due to current health measures, a few aspects of your stay with us this year will be a little different than usual. But we assure you, we will do our very best to guarantee you a carefree, safe and wonderful holiday.
First things first: The concrete steps and safety regulations pertaining to tourism have been compiled for you at www.sichere-gastfreundschaft.at.
Last update 18th of December 2021
Better cancelation options
Dear guests,
currently the "2-G" rule (= vaccinated or recovered) is valid for a winter vacation in Austria. The further development of this measure is not yet foreseeable.
To give you more security in your vacation planning, we guarantee a free cancellation or rebooking of your already made reservation and all new bookings until 1 day before arrival in winter 2021/2022 in case a stay is not possible due to the following official measures:
- our hotel is closed by the authorities or the place is closed by the authorities.
- a level 6 travel warning has been issued for your home country or district.
- the borders to Austria are closed and it is not possible to enter the country for vacation purposes.
- you or the persons living in the same household have been tested positive for Corona at the time of the planned start of your vacation (medical certificate must not be older than 48 hours) or the officially prescribed quarantine has not yet ended at the time of arrival.
IMPORTANT: Please note that failure to comply with the "2-G" rule does not entitle you to free cancellation within the 14-day period. If you cannot afford the "2-G" rule, please cancel your stay in good time before the free cancellation period expires.
For all other reasons of cancellation, the following general cancellation rules apply, with which we offer a free cancellation of your booking up to 30 days before arrival.
Specifically, this means for you in case of cancellation:
- up to 30 days before arrival free of charge
- 29 to 7 days before arrival 70% cancellation fee of the travel price
- and from 6 days and in case of no-show 90% cancellation fee of the travel price
Our Tip: Europeant travel insurance
With travel insurance you save unnecessary costs when unforeseen events occur. We recommend that you take out Hotel Cancellation Plus insurance, which you can also book online!
Despite pandemic status, Europäische Reiseversicherung also offers cancellation coverage in case of COVID-19 illness. You can find details here!
Calculate your premium and book here!
Arrival and safe stay
Current entry regulations for Austria can be found here.
In order to enter Austria, a registration for guests from some countries is required. Here you will find a link for registration: https://entry.ptc.gv.at/en
For a stay in a hotel, the "2-G" rule applies in Austria: vaccinated or recover*.
Check-In
- Guest registration on site
- Evidence of the 2-G rule: vaccinated or recovered*
- * Valid tests include:
- No proof is required for children up to the age of 12
- The "Holiday-Ninja-Pass" (= Corona test pass) is valid for children from 12 to 15 years of age. The Holiday-Ninja-Pass is an exception to the 2G rule for not or not fully vaccinated children from 12 to 15 years from Austria and abroad, which provides for serial tests within 5 days per week, whereby at least 2 of them must be a PCR test.
- Detailed information and a link to download the pass can be found here (only in German)
- Children
over 15 are treated the same as adults and must have a 2-G proof.
- Proofs of vaccination include vaccination pass, vaccination card digital or analog (printout)
- Recovery: official clearance document
Details of the evidence can be found here.
Measures for leisure facilities and mountain railways
The applicable measures for the use of the leisure facilities of the vacation region and the mountain railroads summarized.
Return journey
Please inform yourself about the current regulations in your country of origin before your return journey.
Our German guests can find the latest information on their return journey to Germany here.
Are you interested in a vacation at Felsners Hotel or do you have any further questions? You are welcome to contact us via our inquiry form or book directly.