Kopfleiste überspringen

Information on handling Covid-19


Extended cancellation option COVID-19

Dear guests,

due to the situation with the Corona virus we would like to assure you that all new and existing bookings for a stay until 01.11.2021 and for the winterseason 2021/22 can be cancelled free of charge until 14 days before arrival without giving reasons. If a journey or a stay is not possible due to restrictions caused by the Corona virus, we guarantee a free cancellation until the day of arrival.

In concrete terms this means for you in case of cancellation:

  • Up to 14 days before arrival free of charge
  • 13 to 7 days before arrival 70% cancellation fee from the tour price
  • From 6 days and in case of no-show 90% cancellation fee of the travel price

Our tip: European travel insurance

With a travel insurance you save unnecessary costs if unforeseeable events occur. We recommend that you take out Hotel Cancellation Plus insurance, which you can also book online: Here you can easily calculate and book your premium! (in german)

Hygiene and safety precautions

We strive at all times to make a SAFE holiday for you in Felsner's hotel. To protect our guests and employees, we would like to point out the following measures:

Measures in the hotel

Measures in the hotel


As of September 15, the following measures are in effect:

3-G rule:

  • Vaccinated: initial vaccination applies from 22nd day after 1st sting.
  • Recovered: 180 days exempt from testing. Evidence of neturalizing antibodies counts for 90 days.
  • Tested: PCR tests are valid for 72 hours. Antigen tests are valid for 24 hours. Self-tests are valid for 24 hours.
  • Mouth-nose protection & FFP2 masks from 15.09.2021:
  • In those areas where oral-nasal protection is already required to be worn - e.g., public transportation or grocery stores.
  • Mandatory in the trade for unvaccinated persons (random checks by authorities), a recommendation for all others.
  • Disinfection dispensers are available in the hotel
  • All menus are disinfected after each guest
  • Regular ventilation of all rooms and regular disinfection of door handles
Measures in our vacation region

Measures in our vacation region


Safe together in the Schladming-Dachstein region. The measures are also being followed in the region:

Contact us

If you have any further questions, please contact us at
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