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Information on handling Covid-19


Extended cancellation option COVID-19

Dear guests,

due to the situation with the Corona virus we would like to assure you that all new and existing bookings for a stay until 01.11.2021 can be cancelled free of charge until 14 days before arrival without giving reasons. If a journey or a stay is not possible due to restrictions caused by the Corona virus, we guarantee a free cancellation until the day of arrival.

In concrete terms this means for you in case of cancellation:

  • Up to 14 days before arrival free of charge
  • 13 to 7 days before arrival 70% cancellation fee from the tour price
  • From 6 days and in case of no-show 90% cancellation fee of the travel price

In case of cancellation less than 14 days prior to arrival, we guarantee our guests NO CANCELLATION FEE if one of the following is present:

  • We, Felsners Hotel & Restaurant, located in a municipality of the Schladming Dachstein Region, which has been closed by the authorities or our Felsners Hotel is officially closed for the booked stay.
  • Border to or from Austria or an adjoining neighboring country is closed and entry for vacation purposes is no longer possible.
  • The guest or the persons living in the same household at the time of the planned tested positive for Corona (medical certificate must not be older than 48 hours) or the officially prescribed quarantine has not yet ended at the time of arrival. In this case it is the guest's responsibility to present the document for proof to the host.

So you can already book your planned vacation without risk despite the uncertainty.

Our tip: European travel insurance

With a travel insurance you save unnecessary costs if unforeseeable events occur. We recommend that you take out Hotel Cancellation Plus insurance, which you can also book online: Here you can easily calculate and book your premium! (in german)

Hygiene and safety precautions

We strive at all times to make a SAFE holiday for you in Felsner's hotel. To protect our guests and employees, we would like to point out the following measures:

Measures in the hotel

Measures in the hotel


As of July 1, the following measures are in effect:

3-G rule:

  • Vaccinated: initial vaccination applies from 22nd day after 1st sting.
  • Recovered: 180 days exempt from testing. Evidence of neturalizing antibodies counts for 90 days.
  • Tested: PCR tests count for 72 hours. Antigen tests count for 48 hours. Self-tests are valid for 24 hours.
  • Mandatory testing applies to individuals 12 years of age and older.
  • Your contact information will be collected by July 22.
  • There is no longer a FFP2 mask requirement for hotels and restaurants.
  • A minimum distance is no longer required.
  • Disinfection dispensers are available in the hotel
  • All menus are disinfected after each guest
  • Regular ventilation of all rooms and regular disinfection of door handles
Measures in our vacation region

Measures in our vacation region


Safe together in the Schladming-Dachstein region. The measures are also being followed in the region:

Contact us

If you have any further questions, please contact us at
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