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Covid-19: Cancellation & Safety


We are so pleased that we can welcome you to Felsners Hotel & Restaurant. A feel-good vacation in Haus im Ennstal, in the heart of the Schladming-Dachstein Region - is worth a visit in every season. We assure you, we will do our very best to guarantee you a carefree, safe and wonderful holiday. The currently valid measures regarding Covid-19 and the general conditions for tourism are summarized here (in german).

Last update 10th of October 2022

Cancellation options | Tip: European travel insurance

To give you more security in your vacation planning, we guarantee a free cancellation or rebooking of your already made reservation and all new bookings until 1 day before arrival in summer 2022 in case a stay is not possible due to the following official measures:

  • our hotel is closed by the authorities or the place is closed by the authorities.
  • the borders to Austria are closed and it is not possible to enter the country for vacation purposes.

For all other reasons of cancellation, the following general cancellation rules apply, with which we offer a free cancellation of your booking up to 30 days before arrival.

Specifically, this means for you in case of cancellation:

  • up to 30 days before arrival free of charge
  • 29 to 7 days before arrival 70% cancellation fee of the travel price
  • from 6 days 90% cancellation fee of the travel price
  • in case of no-show there is 100% cancellation fee of the travel price
Europäische Reiseversicherung

Our Tip: European travel insurance

With travel insurance you save unnecessary costs when unforeseen events occur. We recommend that you take out Hotel Cancellation Plus insurance, which you can also book online!
Despite pandemic status, Europäische Reiseversicherung also offers cancellation coverage in case of COVID-19 illness. You can find details here!

Calculate your premium and book here!

Arrival and safe stay

Current entry regulations for Austria can be found here.

Entry into Austria is currently possible without restrictions. Nevertheless, please inform yourself about the currently applicable regulations for entry into Austria via the link above.

The obligation to wear masks has been abolished in almost all areas in Austria. Wearing an FFP2 mask is still necessary in the following areas:

  • Health services / Doctors
  • Hospitals
  • Retirement home / Nursery homes

In some federal states, wearing FFP2 masks is also required when using public transport, but not here in Styria!

On-site-measures:

All current measures in the province of Styria can be found here.

Measures for leisure facilities and mountain railways:

The applicable measures for the use of the leisure facilities of the vacation region and the mountain railroads summarized.

Return journey

Please inform yourself about the current regulations in your country of origin before your return journey. The Austrian Tourist Board provides an overview of the travel regulations (only in German).

Our German guests can find the latest information on their return journey to Germany here.

Are you interested in a vacation at Felsners Hotel or do you have any further questions? You are welcome to contact us via our inquiry form or book directly.

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